Privacy Policy

1. The information used by the app

RydStation uses the information needed to run an account and a ride match. This includes:

• your name, mobile number, password record and profile details you add, such as email, photo, city and language;
• rides, requests, selected-driver details, chat messages, ratings, reports and disputes;
• commission payment references, payment status and refund status for a ride;
• documents you upload, such as a driving licence, profile photo and vehicle records; and
• your device notification token, when you allow notifications.

2. What other members can see

A person connected to the same ride can see the profile and ride information the app shows for that match, such as name, rating, route and verification status. In-app chat opens for a shared ride. Contact details are not freely visible: the app only unlocks them for a confirmed paid match, and the owner’s contact setting can limit this to in-app messages.

We do not show your identity documents to another member through the mobile app.

3. Location and notifications

Ride alerts need your permission to use location. The app requests a location while it is open; it does not use background location tracking. It stores the latest position for the nearby-rides feature, rather than a location history.

Turn Ride alerts off or sign out to ask the service to clear that stored position. If the device is offline, the request may not reach the service at that moment. Notification tokens are used to send app alerts and are deactivated on sign-out.

4. Aadhaar verification and documents

The app does not ask you to type an Aadhaar number. If you choose the DigiLocker Aadhaar check, the service records that verification completed, when it completed, and the name returned for the check. The district returned by the check may update the city on your profile.

A successful check can also store the signed UIDAI XML and an encrypted copy of the verification provider’s identity response. That material can include date of birth, address and photograph. It is kept in protected storage, is not available through the mobile API, and is limited to authorised admin access with audit logs. Your uploaded documents are also stored privately and opened through signed links, not public file URLs.

5. Payment and service providers

The selected driver’s commission checkout is handled by the payment option enabled in the app. RydStation keeps the payment and refund references needed to confirm a match and deal with a cancellation. We also use service providers to operate features such as maps, notifications, email, protected file storage and DigiLocker verification. Each feature receives the information it needs to work.

6. Why we use it

We use this information to run accounts, match rides, enable chat, confirm the commission payment, handle cancellations and refunds, send notifications, review safety reports and help with support requests. We may also disclose information when a valid legal requirement applies.

7. Delete your account

You can use the Delete Account page even if you cannot sign in. Enter the name and mobile number on the account. The service gives the same reply whether or not it finds a match, then support verifies a matching request before acting. This is a request process, not an instant deletion button.

The current build does not publish a final deletion or record-retention timetable. That timetable, including what must be kept for payments, disputes or legal obligations, needs legal and operational approval before this policy is final.

8. Safety, support and grievances

Use Ride Disputes for a problem with one ride. Use Contact Us in the app for a general account or support issue. For a privacy concern that is not resolved, contact the Grievance Officer: