Privacy Policy
1. What we collect
- To create your account: your name and mobile number. That is all signup asks for.
- If you choose to add them: an email address, your city, and a preferred language.
- If you want to be verified: a profile photo and your driving licence. Aadhaar only if you separately consent to it.
- When you use the app: the rydes you post or request, bids, chats, ratings, and the payments attached to them.
- Location when you are picking a pickup or drop point, or sharing your position during a ride.
- Technical data such as your device's notification token, so we can tell you a bid arrived.
2. Why we collect it
To match you with other members, to prove people are who they say they are, to take and refund payments, to keep a record of what was agreed, to notify you when something happens, and to investigate reports when a ride goes wrong.
We do not sell your data, and we do not use it to advertise to you.
3. Consent
Nothing sensitive is taken quietly. You tick the box yourself at signup — never pre-ticked — and Aadhaar takes a separate, explicit consent that you can withdraw. Withdrawing consent may mean a feature that depended on it stops working, and we will say which.
4. What other members can see
Members see your name, your rating, your city if you have set one, and the details of the ryd itself. Your phone number is not visible by default — it is revealed only once a match is confirmed, and only to the person on the other side of it. Your documents are never shown to another member.
5. Who else we share it with
- Our payment gateway, to take and refund payments. Card and UPI details go to them, not to us.
- Our maps provider, to turn a place into a point on a map.
- Our cloud hosting and storage, which run the service.
- Law enforcement, where we are legally required to.
6. How it is stored
Documents live in private storage, never on a public URL: an image is reachable only through a short-lived signed link generated for you at the moment you open it. Passwords are stored hashed. Traffic is encrypted in transit.
7. How long we keep it
Account data stays while your account is open. Ride and payment records are kept after that only for as long as tax, accounting and dispute-resolution rules require. Delete your account and the rest goes.
8. Your rights
- See what we hold about you, and correct it.
- Delete your account, from Profile in the app.
- Withdraw a consent you previously gave.
- Complain to the Grievance Officer below, and escalate if we don't resolve it.
9. Children
RydStation is for adults. We do not knowingly collect data about anyone under 18.
10. Changes
If this notice changes materially, we will tell you in the app rather than quietly updating the page.