Terms & Conditions

1. What the app does

RydStation helps one driver pass a customer ride to another driver. The person who posts it is the ride owner. The person who takes it is the selected driver. A customer is not an app user in this flow.

For example, an owner can post a ride they cannot take. Interested drivers can chat with the owner. The owner picks one driver, who then confirms the match in the app. RydStation does not promise that a driver will be available, that a ride will happen, or that either person will meet an arrangement made outside the app.

2. Your account and checks

• Use your own name and mobile number, and keep your login details private.
• Some actions are blocked until the app has the profile, vehicle or document checks it asks for.
• Only post a ride or take work that you can lawfully and safely carry out.
• Do not use the app to harass, threaten, defraud or mislead another member.

We can restrict an account or a feature when there is a safety, fraud or misuse concern. If you think this was wrong, contact support with the ride reference.

3. Matching and chat

Sending interest in a ride opens an in-app chat with that ride owner. It lets you discuss practical details such as timing, route and vehicle. It does not confirm the ride and it does not reveal unrestricted contact details.

The owner chooses a driver. The match becomes confirmed only after the selected driver completes the commission step shown in the app (or where the displayed commission is zero). Chat is tied to that ride. It can become read-only when the ride is assigned to someone else, cancelled or finished.

4. Commission and payments

The selected driver pays the RydStation commission shown for that ride. The app shows the amount before checkout and checks the payment before confirming the match. Only payment options currently enabled in the app can be used.

This commission is separate from any fare or amount agreed with the customer. The current app does not collect or settle the customer fare. Do not treat a chat message or a payment link as a different payment obligation.

5. Cancelling a ride and commission refunds

Check the cancellation screen before confirming. It shows the current outcome for that ride. Before payment, a selected driver can withdraw and the ride can reopen. Once a ride is confirmed and paid, the owner normally cancels it in the app. A selected driver who cannot continue should message the owner and, if needed, raise a ride dispute or contact support.

Refunds in this flow relate to the driver’s commission, not the customer fare. The app can calculate some normal cancellations. Emergency, technical, fraud and no-show cases can be held for a person to review. A payment that cannot be automatically reversed may also need support handling. The app will show the available status; it does not promise a fixed refund time.

6. Safety and service limits

Use in-app chat for the ride. Report unsafe behaviour or block a member from their profile. If you have saved an emergency contact, the red SOS control can be held to start an emergency call and send an alert. In immediate danger, contact local emergency services first.

The app helps people connect and records the app-side match. It cannot control a vehicle, a driver’s conduct, road conditions, punctuality, or an agreement made away from the app. Legal responsibility for a particular journey is a policy and legal question that must be approved before these terms are final.

7. Documents, identity and privacy

The app may ask for a profile photo, driving licence, vehicle documents and a DigiLocker Aadhaar verification before it unlocks certain actions. Read the Privacy Policy for what is stored, who can access it and how location controls work. Do not upload another person’s documents.

8. Delete your account

You can send an account-deletion request through the Delete Account page. Support checks that the name and mobile number match an account before acting. The current product flow is a request for support review, not an instant self-serve deletion.

9. Support and grievances

For a problem with one ride, use Ride Disputes and include the ride details. For other account or app problems, use Contact Us in the app. If the issue remains unresolved, contact the Grievance Officer: